When a Death Occurs
What to do when a death occurs
Our Customer Care Team will be available 24 hours a day, 365 days of the year to take your call and answer any questions you have. In the majority of cases a death will occur while your loved ones are in hospitals, nursing homes, aged care facilities etc. The staff in these facilities will assist you with the first steps and preliminary information. Generally these facilities will ask upon admittance for you to nominate in advance a funeral home like Kingston Funerals to be contacted at the time of death.
If your loved one does in fact pass away at home please notify the doctor to arrange a certification of death. Legally a Funeral Director is not allowed to transfer your loved into their care until this has happened.
In the case of unexpected or suspicious circumstances surrounding the death the police will need to be notified. Where a doctor isn’t prepared to sign the Death Certificate then the Coroners will become involved and they will need to transfer your loved one into their care.
When a person passes away interstate or overseas, Kingston Funerals will liaise with the appropriate local service providers to ensure all of the correct paperwork and regulations are met.
What if the Coroner is involved?
The Coroner will become involved when there is unexpected or suspicious circumstances surrounding a death. It may mean that the funeral will be deleted a day or two. Your Funeral Director will liaise closely with the Coroner in regards to obtaining the release of your loved one.
Whilst In Our Care
There are a number of things that happen between your loved one’s passing and their funeral or memorial service.
We at Kingston Funerals have our own mortuary facilities at 146 Argus Street, Cheltenham and generally this is where your loved one will go when in our care. However, if there are unexpected or suspicious circumstances surrounding the death then they will be transferred to the Coroner’s and then later released to the Funeral Home.
Some small Funeral Homes don’t have their own mortuary facilities and therefore we would encourage you to check to make sure you are happy with where your loved one will be located.
Before meeting with us
We would suggest you have a thorough look through our website prior to meeting us so you can familiarise yourself with all of our services and pricing. If you would like to complete any of the statutory forms please visit here.
If you are having any printed stationery or a DVD Tribute please bring in any hard copies of photos that we will need to scan or alternatively upload them here.
You can also bring in the clothing that you would like your loved one to be dressed in. If you have specific instructions for our mortuary staff in respect to how you would like us to present your loved one’s hair or make-up please bring in a photo.
Our Repatriation Department – recognised as the industry leader among Victorian Funeral Directors – has decades of experience in dealing with the added complexity of a death overseas and the task of returning the deceased home to Australia.
Equally, we have extensive experience in repatriating someone who has died in Australia back to their country of origin. This will involve co-ordination of all documents from coroners, embassies and airlines.
We will also attend to the preparation of the deceased to ensure a dignified presentation should the next-of-kin wish to view on return to the country of origin. Please note that some Travel Insurance Schemes will arrange the repatriation to the country of origin without cost to the family.
Given our extensive range of service options we have a variety of price points available for you to consider. To view the details of our service options, you can visit our Pricing page.
At the time of death you will be required to complete some statutory forms. Ideally we would like you to complete the forms prior to what’s called the ‘Arrangement Conference’.
Click on the links below to download the forms, or you can submit the forms online.