When a Death Occurs

What to do when a death occurs

Our Customer Care Team will be available 24 hours a day, 365 days of the year to take your call and answer any questions you have. In the majority of cases a death will occur while your loved ones are in hospitals, nursing homes, aged care facilities etc.  The staff in these facilities will assist you with the first steps and preliminary information. Generally these facilities will ask upon admittance for you to nominate in advance a funeral home like Kingston Funerals to be contacted at the time of death.

If your loved one does in fact pass away at home please notify the doctor to arrange a certification of death. Legally a Funeral Director is not allowed to transfer your loved into their care until this has happened.

In the case of unexpected or suspicious circumstances surrounding the death the police will need to be notified. Where a doctor isn’t prepared to sign the Death Certificate then the Coroners will become involved and they will need to transfer your loved one into their care.

When a person passes away interstate or overseas, Kingston Funerals will liaise with the appropriate local service providers to ensure all of the correct paperwork and regulations are met.

What if the Coroner is involved?

The Coroner will become involved when there is unexpected or suspicious circumstances surrounding a death. It may mean that the funeral will be deleted a day or two.  Your Funeral Director will liaise closely with the Coroner in regards to obtaining the release of your loved one.

Whilst In Our Care

There are a number of things that happen between your loved one’s passing and their funeral or memorial service.

We at Kingston Funerals have our own mortuary facilities at 146 Argus Street, Cheltenham and generally this is where your loved one will go when in our care. However, if there are unexpected or suspicious circumstances surrounding the death then they will be transferred to the Coroner’s and then later released to the Funeral Home.

Some small Funeral Homes don’t have their own mortuary facilities and therefore we would encourage you to check to make sure you are happy with where your loved one will be located.

Before meeting with us

We would suggest you have a thorough look through our website prior to meeting us so you can familiarise yourself with all of our services and pricing. If you would like to complete any of the statutory forms please visit here.

If you are having any printed stationery or a DVD Tribute please bring in any hard copies of photos that we will need to scan or alternatively upload them here.

You can also bring in the clothing that you would like your loved one to be dressed in.  If you have specific instructions for our mortuary staff in respect to how you would like us to present your loved one’s hair or make-up please bring in a photo.

Repatriations

Our Repatriation Department – recognised as the industry leader among Victorian Funeral Directors – has decades of experience in dealing with the added complexity of a death overseas and the task of returning the deceased home to Australia.

Equally, we have extensive experience in repatriating someone who has died in Australia back to their country of origin. This will involve co-ordination of all documents from coroners, embassies and airlines.

We will also attend to the preparation of the deceased to ensure a dignified presentation should the next-of-kin wish to view on return to the country of origin. Please note that some Travel Insurance Schemes will arrange the repatriation to the country of origin without cost to the family.

Pricing

Given our extensive range of service options we have a variety of price points available for you to consider. To view the details of our service options, you can visit our Pricing page.

Statutory Forms

At the time of death you will be required to complete some statutory forms. Ideally we would like you to complete the forms prior to what’s called the ‘Arrangement Conference’.

Click on the links below to download the forms, or you can submit the forms online.

Births Deaths & Marriages Form
Download / Complete Online

Births, Deaths & Marriages Form

Your Details

Deceased Details

Please advise us during arrangement conference of details of 6th and additional children.
Usual residence
Date must be in DD/MM/YYYY format
Date must be in DD/MM/YYYY format
(Only required if born overseas)
Birthplace

Parent's Details

Marriage Details

(If unknown please provide an approximate age)
Second marriage (if applicable):
(If unknown please provide an approximate age)
Please advise us during arrangement conference of details of 3rd and additional marriages.

Children

(If exact date unknown please provide age)
(If exact date unknown please provide age)
(If exact date unknown please provide age)
(If exact date unknown please provide age)
(If exact date unknown please provide age)
*** Please note the form may take up to 60 seconds to submit - the loading animation may pause, please do not re-submit during this time ***
Sending

Application for Cremation Authorisation
Download / Complete Online

Application for cremation authorisation

Details of the deceased

Date must be in DD/MM/YYYY format
Date must be in DD/MM/YYYY format

Applicant for cremation authorisation

Please note it is important that you advise the cemetery trust of any changes to your contact details as the cemetery trust will use these details to contact you about the cremated remains in the future.
*** Please note the form may take up to 60 seconds to submit - the loading animation may pause, please do not re-submit during this time ***
Telephone

To sign the form above, use your computer mouse or laptop trackpad to draw your signature in the box.

If you are using a touch-screen device simply write your signature in the box using your finger.

Date must be in DD/MM/YYYY format
Sending

Application for Interment Authorisation
Download / Complete Online

Application for interment authorisation
Date must be in the format DD/MM/YYYY
Date must be in the format DD/MM/YYYY

Applicant for interment authorisation

Telephone

To sign the form above, use your computer mouse or laptop trackpad to draw your signature in the box.

If you are using a touch-screen device simply write your signature in the box using your finger.

Date must be in the format DD/MM/YYYY

Consent of holder of right of interment

Please provide the details of the holder of the right of interment, answer the questions below and where possible obtain the signature of the right of interment holder.
Telephone

To sign the form above, use your computer mouse or laptop trackpad to draw your signature in the box.

If you are using a touch-screen device simply write your signature in the box using your finger.

*** Please note the form may take up to 60 seconds to submit - the loading animation may pause, please do not re-submit during this time ***
Sending

Application for Right of Interment
Download / Complete Online

Application for Right of Interment

Details of Applicant for Right of Interment

Telephone

To sign the form above, use your computer mouse or laptop trackpad to draw your signature in the box.

If you are using a touch-screen device simply write your signature in the box using your finger.

Date must be in the format DD/MM/YYYY

Details of Holder of Right of Interment

Please provide details of the person or persons in whose name the right of interment should be issued. Please note it is important that you advise the cemetery trust of any changes to your contact details as the cemetery trust will use these details to contact you about the cremated remains in the future.
Telephone

Person 2 (if applicable)
Telephone

*** Please note the form may take up to 60 seconds to submit - the loading animation may pause, please do not re-submit during this time ***

Sending

When a death occurs families will need to make a number of decisions and quite quickly.  For instance you will need to determine whether your loved one will be buried or cremated, when you would like to have the funeral, where you will hold the service, whether a Celebrant or Clergyperson is required, what celebratory aspects you would like to include in the service, are flowers or catering required etc.

At Kingston Funerals we have experience staff available to guide and support you through the experience.  Our staff can be contacted on (03) 9585 2822.

Burial or Cremation

One of the most significant decisions that will need to be taken is whether your loved one will be buried or cremated.  Cremation is more cost effective as burial requires the purchase of a grave or an existing grave to be re-opened.

If you are unsure as to which option you would like to select don’t hesitate to contact our staff on (03) 9585 2822 or visit our pricing page to view our package options and inclusions.

Funeral Venues

There are a variety of options when it comes to selecting the appropriate venue for a funeral and we also offer our own chapel among these options. To learn more about the venues throughout Melbourne and where you can hold a service, please click on the View Venues button below. We encourage you to contact our experienced Funeral Consultants in discussing any further details.

View Venues

What are the benefits of having a viewing?

The decision to view your loved one is a significant decision. There can definitely be benefits in having some time with your loved one prior to the funeral. It means you can see them in a peaceful state whilst you say your final goodbyes. We suggest that if you or other family members don’t wish to attend a viewing then that is fine. Some people may feel that their last memory is sufficient enough and that they would prefer to hold onto that memory. Today more children are attending either a viewing or the funeral. Whilst we encourage that we would also recommend that you explain to them beforehand what is going to take place and we recommend an adult attend with them.

Choosing a coffin, casket or urn

We offer an extensive range of coffins, caskets, and urns. A selection of Coffin and Caskets can be viewed below:

View Coffins

View Caskets

Newspaper Notices

Traditionally families have used newspapers to announce a death or advise the date/time/location of a funeral.  We also offer a free service called eTributes.  eTributes is a place where you announce the funeral details, allow family and friends to share and reflect on their memories and also view eulogies, DVD Tribute or Funeral Stationery.

DVD Tributes

A DVD Tribute is a great way to reflect on your loved one and the life they have lived.  A DVD Tribute is a collection of 30 photos, accompanied by a piece of music – these special images come together to create a beautiful montage of memories.  Additional photos and music can be accommodated.  The DVD is a great keepsake and many families view it at a later date.

View Sample

Funeral Stationery Options

We have an extensive range of funeral stationery available for families to choose from, including, Bookmarks, Orders of Service Booklets, Mass Booklets, Thank You Cards, Prayer Cards etc. Click on any of the below samples to view some of our designs. Any of our designs can be tailored to your needs or our in-house Senior Graphic Artist can create a custom design.

Sample Funeral Stationery

We welcome you to visit us and explore the range of samples produced by our Graphics Department.

Hard Cover Photo Books

We can also share speciality print processes so be sure to ask our Customer Care team about these ideas too.

Floral Tributes

Click through the button below to view a sample of our floral range:

View Flowers

Catering

We are able to arrange catering at your home or chosen venue, everything from simple ‘delivery only’ through to a fully staffed service.

Optional Extras:
Crockery platters and / or slates cutlery and napkins
Alcoholic and non-alcoholic beverages
Uniformed waiting staff and / or Chef

Tips for writing a eulogy

Here are a few tips:

1. Decide on the mood you want to adopt, i.e. is it to be serious, light-hearted, conversational etc.

2. Make sure you write it out and time how long it is going to take. Type it in larger than normal font size so you can easily read it. Clarify with the family on the duration they would like you to keep to – this will usually be determined by whether you are the principal spokesperson or will others also be recalling their memories. As a guide 5 minutes is ideal.

3. Always introduce yourself to the audience and let them know where you fitted in the person’s life.

4. Share personal stories and anecdotes.

5. Avoid negativity – the funeral isn’t the time to ‘get things off your chest’. A eulogy should be concentrating on celebrating the person’s life and achievements.

6. If you are speaking on behalf of others then ask family, friends or colleagues for their recollections and add these to yours.

7. Before finalising your eulogy share it with someone close to you and who knows the person being remembered. They will be a great sounding board and their feedback can be invaluable as you do your final edit.

8. On the day of the funeral dress appropriately, have a glass of water close-by and have a back-up person available to take-over in case you are unwell or not able to deliver it – this would generally be the Celebrant, Priest, a close friend or family member.

9. Remember that everyone will understand if at any stage you become emotional – just take a deep breath and compose yourself.


Top 25 Popular Funeral Songs

Explore a special collection of our most popular funeral songs.

Unforgettable – Nat King Cole

Tears in Heaven – Eric Clapton

My Way – Frank Sinatra

In the Arms of An Angel – Sarah McLaughlin

What a Wonderful World – Louis Armstrong

Over the Rainbow – Eva Cassidy

You Raise Me Up – Josh Groban

Amazing – Alex Lloyd

Fly – Celine Dion

Goodbye My Friend – Linda Ronstadt

Danny Boy – Daniel O’Donnell

The Lord is My Shepherd – John Michael Talbot

Funeral March – Beethoven

Abide With Me

Don’t Cry Daddy – Elvis Presley

Fields of Gold – Sting

Goodbye – Lionel Ritchie

Sailing – Rod Stewart

Satisfied Mind - Jeff Buckley

Be Not Afraid – John Michael Talbot

Time to Say Goodbye – Sarah Brightman & Andrea Bocelli

You’ll Never Walk Alone – Gerry & the Pacemakers

Angels – Robbie Williams

Wind Beneath My Wings – Bette Midler

We’ll Meet Again – Vera Lynn


Top 20 Most Popular Funeral Poems

Below are the words of 20 of the most popular funeral poems.

Afterglow

I’d like the memory of me
To be a happy one.
I’d like to leave an afterglow
Of smiles when day is done.

I’d like to leave an echo
Whispering softly down the ways;
Of happy times laughing times
And bright and sunny days.

I’d like the tears of those who grieve
To dry before the sun.
Of happy memories I leave
Behind – when day is done.

Author: Helen Lowrie Marshall

All Is Well

Death is nothing at all,
I have only slipped away into the next room.
Whatever we were to each other, we still are.
Please, call me by my old familiar name.
Speak of me in the same easy way you always did.
Laugh, as we always laughed, at the little jokes we shared together.
Think of me and smile.
Let my name be the household name it always was,
Spoken without the shadow of a ghost in it.
Life means all it ever meant.
It is the same as it ever was.
Death is inevitable, so why should I be out of mind because I am out of sight?
I am but waiting for you, – for an interval very near.
Nothing is past or lost.
One brief moment and all will be as it was before,
Only better and happier.
Together forever.
All is well.

Author: Henry Scott Holland

Do Not Stand At My Grave

Do not stand at my grave and weep,
I am not there; I do not sleep.
I am a thousand winds that blow,
I am the diamond glints on snow,
I am the sun on ripened grain,
I am the gentle autumn rain.
When you awaken in the morning’s hush
I am the swift uplifting rush
Of quiet birds in circling flight.
I am the soft star-shine at night.
Do not stand at my grave and cry,
I am not there, I did not die.

Author: Mary Elizabeth Frye

Farewell My Friends

It was beautiful as long as it lasted, the journey of my life, I have no regrets whatsoever, save the pain I’ll leave behind.

Those dear hearts who love and care, and the heavy with sleep ever moist eyes, the smile in spite of a lump in the throat and the strings pulling at the heart and soul,

The strong arms that held me up when my own strength let me down, each morsel that I was fed with was full of love.

At every turning of my life I came across good friends, friends who stood by me, even when the time raced me by.

Farewell, farewell my friends, I smile and bid you goodbye.

No, shed no tears, for I need them not, all I need is your smile, If you feel sad, do think of me, for that’s what I’ll like, when you live in the hearts of those you love, remember then…… you never die.

Author: Rabindranath Tagore

Four Candles For You

The first candle represents our grief.
The pain of losing you is intense.
It reminds us of the depth of our love for you.

This second candle represents our courage.
To confront our sorrow,
To comfort each other,
To change our lives.

This third candle we light in your memory.
For the times we laughed,
The times we cried,
The times we were angry with each other,
The silly things you did,
The caring and joy you gave us.

This fourth candle we light for our love.
We light this candle that your light will always shine.
As we enter this holiday season and share this night of remembrance
with our family and friends.
We cherish the special place in our hearts
that will always be reserved for you.
We thank you for the gift
your living brought to each of us.
We love you.
We remember you

Author Unknown

God's Garden

God looked around his Garden and found an empty place.
He then looked down upon his earth and saw your loving face.
He put his arms around you and lifted you to rest.
His Garden must be beautiful, he always takes the best.

He knew that you were suffering, he knew you were in pain.
And knew that you would never get well on earth again.
He saw your path was difficult, he closed your tired eyes,
He whispered to you “Peace be Thine” and gave you wings to fly.

When we saw you sleeping so calm and free of pain,
We would not wish you back to earth to suffer once again.
You’ve left us precious memories, your love will be our guide,
You live on through your children, you’re always by our side.

It broke our hearts to lose you, but you did not go alone.
For part of us went with you on the day God called you home.

Author: Melissa Shreve

I Am With You Always

As you hold me close in memory,
Even though we are apart,
My spirit will live on,
There within your heart…

I am with you always.

When you lean on trusted friends
And their caring hugs enfold you,
Within their loving arms,
I’ll be there to hold you…

I am with you always.

And beyond the far horizon
When we’ll finally be together
Where love will be eternal,
And life will last forever…

I am with you always.

In Memoriam

Our lives go on without you
But nothing is the same
We have to hide our heartache
When someone speaks your name
Sad are the hearts that love you
Silent are the tears that fall
Living without you is the hardest part of all
You did so many things for us
Your heart was so kind and true
And when we needed someone
We could always count on you
The special years will not return
When we are all together
But with the love in our hearts
You walk with us forever.

Author Unknown

Memories In The Heart (Female Version)

Feel no guilt in laughter, she knows how much you care
Feel no sorrow in a smile that she’s not here to share
You cannot grieve forever, she would not want you to
She’d hope that you can carry on, the way you always do
So talk about the good times and the ways you showed you cared
The days you spent together, all the happiness you shared
Let memories surround you.

A word someone may say
Will suddenly recapture a time, an hour, a day
That brings her back as clearly as though she were still here
And fills you with the feelings that she is always near
For if you keep these moments, you will never be apart
And she will live forever locked safe within your heart.

Author Unknown

Memories In The Heart (Male Version)

Feel no guilt in laughter, he knows how much you care
Feel no sorrow in a smile that he’s not here to share
You cannot grieve forever, he would not want you to
He’d hope that you can carry on, the way you always do
So talk about the good times and the ways you showed you cared
The days you spent together, all the happiness you shared
Let memories surround you.

A word someone may say
Will suddenly recapture a time, an hour, a day
That brings him back as clearly as though he were still here
And fills you with the feelings that he is always near
For if you keep these moments, you will never be apart
And he will live forever locked safe within your heart.

Author Unknown

Memories Of You

I remember everything about you,
your voice, your smile, your touch,
the way you walked, the way you talked,
the way you looked at me, meant so much.

I remember all the words you said to me,
some funny, some kind, some wise,
all of the things you did for me,
I see now with different eyes.

I remember every moment we shared,
seems like only yesterday,
or maybe it was eons ago,
It’s really hard to say.

You are gone from me now,
but one thing they can’t take away,
your memory resides inside my heart,
and lights up my darkest days.

Author Unknown

Miss Me But Let Me Go

When I come to the end of the road
and the sun has set on me,
I want no rites in a gloom filled room,
why cry for a soul set free.
Miss me a little – but not too long,
and not with your head bowed low,
Remember the love that we once shared,
miss me – but let me go.
For this is a journey that we all must take,
and each must go alone.
It’s all a part of the Master’s plan,
a step on the road to home.
When you are lonely and sick of heart,
go to the friends we know.
And bury your sorrows in doing good deeds,
miss me – but let me go.

Author: Christina Rossetti

Remember Me

Remember me when I am gone away,
gone far away into the silent land;
when you can no more hold me by the hand,

nor half turn to go yet turning stay.
Remember me when no more day by day
you tell me of our future that you planned;
only remember me, you understand
it will be late to counsel then or pray.

Yet if you should forget me for a while
and afterwards remember, do not grieve;
For if the darkness and corruption leave
a vestige of the thoughts that once I had,
better by far you should forget and smile
than that you should remember and be sad.

Author: Christina Rossetti

The Day You Left

With tears we saw you suffer,
As we watched you fade away,
Our hearts were almost broken,
As you fought so hard to stay.

We knew you had to leave us,
But you never went alone,
For part of us went with you
The day you left your home.

Author Unknown

The Tide Recedes

The tide recedes
but leaves behind
bright seashells on the sand.
The sun goes down,
but gentle warmth
still lingers on the land.
The music stops,
And yet it echoes on
in sweet refrains.
For every joy that passes,
something beautiful remains.

Author: M D Hughes

Today Is A Gift

Many people will walk in and out of your life,
But only true friends will leave footprints in your heart
To handle yourself, use your head;
To handle others, use your heart.
Anger is only one letter short of danger.
If someone betrays you twice, it is your fault
Great minds discuss events;
Small minds discuss people.
He who loses money, loses much;
He who loses a friend, loses much more;
He who loses faith, loses all.
Beautiful old people are works of art.
Learn from the mistakes of others
You can’t live long enough to make them all yourself.
Friends, you and me … You brought another friend … and we started our group … our circle of friends … and like a circle … there is no beginning or end …
Yesterday is history.
Tomorrow is mystery.
Today is a gift.

Author: Laszlo Kotro-Kosztandi

We Remember

It will be the little things
that we will remember,
the quiet moments,
the smiles, the laughter.
And although it may seem
hard right now,
it will be the memories
of these little things
that help to push
away the pain
and bring the smiles
back again.

Author Unknown

You Can Shed Tears That She Is Gone (Female Version)

You can shed tears that she is gone
Or you can smile because she lived.
You can close your eyes and pray that she will come back
Or you can open your eyes and see all she’s left.
Your heart can be empty because you can’t see her
Or you can be full of the love you shared.
You can turn your back on tomorrow and live yesterday
Or you can be happy for tomorrow because of yesterday.
You can remember her and only that she’s gone
Or you can cherish her memory and let it live on.
You can cry and close your mind, be empty and turn your back
Or you can do what she’d want:
Smile, open your eyes, love and go on.

Author Unknown

You Can Shed Tears That He Is Gone (Male Version)

You can shed tears that he is gone
Or you can smile because he lived.
You can close your eyes and pray that he will come back,
Or you can open your eyes and see all he’s left.
Your heart can be empty because you can’t see him,
Or you can be full of the love you shared.
You can turn your back on tomorrow and live yesterday,
Or you can be happy for tomorrow because of yesterday.
You can remember him and only that he’s gone,
Or you can cherish his memory and let it live on.
You can cry and close your mind, be empty and turn your back,
Or you can do what he’d want:
Smile, open your eyes, love and go on.


Upload your files

Upload your files

Your details

Please select which areas your files relate to, then upload files to those areas

If sending files for more than one item please tick multiple boxes.

1. Printed Material - Upload Box

  • Photos / documents for printed materials (eg. order of service booklet, mass booklets, bookmarks etc).
  • Please label all files with the deceased’s name and indicate what page they are to appear on (eg. front, back, inside left)
  • To ensure your printed materials are of the highest standard, we ask for high resolution photographs.
Drop a file here or click to upload Choose File
Maximum upload size: 10MB
PLEASE NOTE
  • Maximum individual file size is 10MB
  • After uploading, please press 'send all' at the bottom of the form

2. Photo Tribute - Upload Box

Please name and number all files in the order you would like them to appear in the photo tribute (eg. johnsmith001.jpg).

Drop a file here or click to upload Choose File
Maximum upload size: 10MB
PLEASE NOTE
  • Maximum individual file size is 10MB
  • After uploading, please press 'send all' at the bottom of the form

3. eTribute - Upload Box

Please name and number all files in the order you would like them to appear on the eTribute (eg. johnsmith001.jpg).

Drop a file here or click to upload Choose File
Maximum upload size: 10MB
PLEASE NOTE
  • Maximum individual file size is 10MB
  • After uploading, please press 'send all' at the bottom of the form

4. FRAMED PHOTO - Upload Box

Please name and number all files (eg. johnsmith001.jpg).

Drop a file here or click to upload Choose File
Maximum upload size: 10MB
PLEASE NOTE
  • Maximum individual file size is 10MB
  • After uploading, please press 'send all' at the bottom of the form

5. MUSIC FOR THE SERVICE - Upload Box

Please name and number all files in the order you would like them to be played at the service (eg. Time To Say Goodbye - 04 Closing.mp3).

Drop a file here or click to upload Choose File
Maximum upload size: 10MB
PLEASE NOTE
  • Maximum individual file size is 10MB
  • After uploading, please press 'send all' at the bottom of the form

6. Other Files - Upload Box

Please name all files (eg. johnsmitheulogy.doc).

Drop a file here or click to upload Choose File
Maximum upload size: 10MB
PLEASE NOTE
  • Maximum individual file size is 10MB
  • After uploading, please press 'send all' at the bottom of the form
Sending